FAQ’s

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What You Need To Know About Our Desserts

FAQs:

Please fill out the inquiry form here and an associate will be with you within the next 24-48 hours. If you would like to place a cake order please fill out the cake order form here and submit any inspiration photos to jen@rubyjeanpatisserie.com.

If you are looking to discuss an event cake, sweet table or favors with us (such as wedding, bridal shower, baptism etc.) please fill out our inquiry form here.

We first start with a consultation either in person or via Zoom, where we get to chat about what you are looking for and your overall vision. From there we provide you with options and work closely with you to bring your vision to life!

Once we have presented you with a formal quote for your approval, a 50% deposit is required to confirm your event booking with us.

During off season we offer tastings 1-2 times per month, with in person or pick up options available. You are provided with 5 cake samples, all of our handcrafted fillings and buttercream to create the cake that you and your partner love. Please fill out the Request for Proposal here to start the process.

We operate in a commissary kitchen in Wheat Ridge, we currently do not have a storefront location.

For all orders we do require 1 week’s notice. For larger events please consider booking 4-10 months out; however, we only take on a certain number of orders each day/week so placing your order sooner is best to ensure we can accommodate.

Your cake is given to you chilled and will need time to come up to room temperature before enjoying. It is recommended taking it out of the refrigerator 2 hours before enjoying so that the cake is soft and buttercream is creamy. All leftovers can be stored in the refrigerator for up to 1 week.

Due to trademark infringement laws we cannot legally create a cake that has a licensed character on it. Sorry, no sculpted cakes either as we do not work with fondant. If you have an inspiration photo we would love to create our own spin on that design to offer you a cake that is unique to you; we will not copy another artist’s work.

Order policy:

At Ruby Jean Patisserie, our bakers, designers, and decorators will follow customer provided recommendations, directions and specifications to the best of their ability. However, creative license is often needed to ensure that every product that leaves our possession will reflect our highest of standards. Every item that leaves our kitchen is handmade, meaning each item is unique. RJP cannot guarantee 100% accuracy in regards to color matching, proportions, or composition.

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Returns/Refunds/Exchanges/Payments

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our possession, RJP does not accept returns, provide refunds or exchanges. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact us by emailing jen@rubyjeanpatisserie.com WITHIN 48 hours of the date you picked up your order and provide the following information: order number, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your RJP experience. Due to the perishable nature of our product, all claims submitted after the 48 hour pick up window or without proper photos, invoice number, transportation and storage information will not be eligible for re-order or credit.

All orders cancelled with advance notice of 10 or more business days are eligible for a credit to use on future orders.

Refunds and credits are not offered on orders cancelled within 10 business days’ notice of the pickup date.

All credits expire 3 months from the cancellation date.

Please note, full payment is required for all orders less than $300 and a 50% deposit is required for all orders greater than $300. Deposit is required in order to confirm your order, and tentative dates will not be reserved. All payments for orders over $300 must be paid in full 3 weeks before order due date. Orders with less than 1 week notice will receive a $40 rush fee added to them. Payment secures all orders.

Returns/Refunds/ Exchanges/ Payments

Due to the perishable nature of our products and how we are unable to control how our products are transported and stored once they leave our possession, RJP does not accept returns, provide refunds or exchanges. If, for some reason, you are unsatisfied with your purchase and feel it does not match your expectations, please contact us by emailing jen@rubyjeanpatisserie.com WITHIN 48 hours of the date you picked up your order and provide the following information: order number, photos of all angles including product and packaging, a detailed description of the issue and information on how your item was transported and stored. We will make every effort to address your concerns and make sure you are happy with your RJP experience. Due to the perishable nature of our product, all claims submitted after the 48 hour pick up window or without proper photos, invoice number, transportation and storage information will not be eligible for re-order or credit.

All orders cancelled with advance notice of 10 or more business days are eligible for a credit to use on future orders.

Refunds and credits are not offered on orders cancelled within 10 business days’ notice of the pickup date.

All credits expire 3 months from the cancellation date.

Please note, full payment is required for all orders less than $300 and a 50% deposit is required for all orders greater than $300. Deposit is required in order to confirm your order, and tentative dates will not be reserved. All payments for orders over $300 must be paid in full 3 weeks before order due date. Orders with less than 1 week notice will receive a $40 rush fee added to them. Payment secures all orders.